At Matrimony Prep, we make every effort to make sure that your products are high quality and best out-of-the box. Here is our return policy:
(1) Please make sure that you size your dress and other items accordingly. We cannot return items if given the incorrect measurements including shoes. Please contact us for a current sizing chart If a size chart is not listed on the item.
(2) if we choose to honor a return, Buyer is responsible for return shipping fee. We will charge a restocking fee that is variable due to seasonality. If we no longer carry the item it is not returnable. Note: After a time-frame of 7 days, we cannot return merchandise.
(3) All returned items must be in "new" condition. Matrimony Prep cannot honor refunds on items that are in "used" condition. When an item is returned to our store via mail, it will be checked via an extensive restocking process. The customer will be notified upon receipt of the returned item whether or not it meets "new conditions."
(4) If an item is defective the customer must notify Matrimony Prep within 24 hours of receipt via mail. If Matrimony Prep is able to restock the item, it must be returned within three days to shipping address provided to customer via email.
(5) Items That Cannot Be Returned and Exchanged Include:
Certain items cannot be returned, including jewelry, accessories, hair accessories and veils , custom made Items and Men's suits. Perishables, swimsuits and personal care items are final sale with no returns, no exchanges.
Clearance and For Sale items are not returnable. All Sales are final on these items .
If we no longer carry the item it is not returnable.
We understand that all circumstances are different and our number one goal is customer satisfaction. Please reach out to us with any questions.
(6) Made to order custom measurement gowns and dresses are not eligible for returns.
(7) All Dress orders follow a strict no returns, exchanges, or cancellation policy. All of our dresses are newly tailored to order, and once the production process has begun, the materials cannot be reused.
(8) Sizing and Color Issues
Unfortunately, we cannot refund orders due to sizing issues. When purchasing items make sure that you select the correct size and color. if there is less than one inch of disparity or you select the wrong color at purchase we can not offer an exchange or refund for your purchase.
Please kindly note that all of our dresses are newly tailored to order, and once the production process has begun, the materials cannot be reused.
Colors displayed on our website may vary from the actual fabric color due to screen resolution or individual interpretation. We make every effort to ensure that the images on our site accurately represent our products. Please contact customer service at email@example.com if you have any questions regarding a product prior to purchase.