With Matrimony Prep, we accept major credit cards including Discover, American Express, MasterCard, and Visa. We also conveniently take PayPal. All your payments are protected by our SSL encryption so that your payments are secure.
At Matrimony Prep, we make every effort to make sure that your wedding products are high quality and best out-of-the box. Here is our return policy:
(1) Please make sure that you size your dress accordingly. We cannot return dresses if given the incorrect measurements.
(2) All sales are final due to the limited nature of our industry and shipping process. In the rare instance that we choose to honor a return, we will charge a restocking fee that is variable due to seasonality.
(3) All returned items must be in "new" condition. Matrimony Prep cannot honor refunds on items that are in "used" condition. When an item is returned to our store via mail, it will be checked via an extensive restocking process. The customer will be notified upon receipt of the returned item whether or not it meets "new conditions."
(4) If an item is defective, not up to expectations, or there is a sizing issue that is not measurement related (i.e. incorrect size entered online), customer must notify Matrimony Prep within 24 hours of receipt via mail. If Matrimony Prep is able to restock the item, it must be returned within three days to shipping address provided to customer via email.
(5) Certain items cannot be returned, including jewelry, accessories, and certain dresses and Men's suits. If the item cannot be returned, the customer will be notified via email.
(6) Our shipping times are not as fast as the standard since we have to work with our supplier. Please order your dress in time. We cannot refund do to a slower shipping time. Please plan on at least one month for shipping of your items.
Please place your order in a timely manner. It can take up to 30 days to process an order from our website. We offer free shipping on everything. If you want an item faster than this time period, please send us an email and we will quote you a price for a faster shipping and processing method.