At Matrimony Prep, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 30  business days from the date that it is placed.
Please understand that we specialize in bringing you unique and Custom made items so sometimes shipping can take longer .
 Please plan on the following timeline when you place your order:
  • Arrival: Please plan on 10 to 30 days for the arrival of your order. Custom Orders and dresses will take longer . For special shipping arrangements outside of our standard free shipping policy please contact us.  Please plan on being home to sign for your order or email us with a  location that we can make delivery.
  • Shipping on Custom Made dresses and other items may take longer due to Designer timelines. 
  • Custom Made dresses can take 40-120 days to receive so we ask that you please plan ahead and order in a timely manner. 
Custom Orders and Out of Country orders can generally take longer. Please contact us if you have any shipping related questions.
  • A confirmation email will be sent to you once the order is authorized and verified.
  • Once the payment has been verified, the order cannot be canceled or changed. However, we will do our best to support your request.
  • It normally takes 3-7 business days to process your order. Please note that holidays & weekends are not included.
Standard Shipping: Shipment takes approximately 14 to 25 business days after processing.
 Custom Dress Orders and Out of Country Orders will take longer. 
Express Shipping: Express Shipping is available at extra cost. Please contact us if you would like express shipping.
Please place your order in a timely manner. It can take 7- 90 days to receive an order from our website depending on the item that you have ordered.
We offer free shipping for orders placed in the USA.. If you want an item faster than what our free shipping offers please send us an email and we will quote you a price for express shipping. 
 All international orders cost $29.99 for standard shipping (roughly 30 days).